This Refund Policy explains how refunds work for Leru Health subscriptions purchased through the https://leru.health website (the "Service"), operated by DigiBroz (Pty) Ltd ("DigiBroz", "us", "we", "our").
Paddle.com Market Limited ("Paddle") is the Merchant of Record for all purchases made on the Service. Paddle handles billing, invoicing, and refunds on our behalf, and is responsible for processing all payment-related customer service inquiries. Your order will appear on your bank or card statement as a payment to Paddle.
If you are unhappy with Leru Health for any reason, contact us within 14 days of your first purchase and we will issue a full refund, no questions asked. This guarantee applies once per customer, to a customer's first subscription purchase only.
If you are a consumer located in the European Union or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of the transaction, without giving any reason, under EU and UK distance selling regulations. This right exists independently of, and in addition to, our money-back guarantee above. By starting to use the Service before the 14-day withdrawal period ends, you acknowledge that you may lose this right once the Service has been fully performed.
You can cancel your subscription at any time from your account dashboard, or by emailing support@leru.health. Cancelling stops future renewals; it does not itself trigger a refund. Your access to the Service continues until the end of the billing period you have already paid for, and you will not be charged again afterward.
Refund requests for annual subscriptions made after the 14-day window above are considered on a pro-rated basis for the unused portion of the subscription term, at our discretion.
The following are not eligible for a refund:
Approved refunds are processed by Paddle back to your original payment method, typically within 5-10 business days. You can also request or check the status of a refund directly with Paddle at paddle.com/support.
For refund requests or questions about this policy, contact us at support@leru.health.